ORDER TIMELINE
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Our company handcrafts all products within 2 weeks
Oftentimes, orders process faster than that but we can’t guarantee a faster processing time unless the product description specifically states that it is ready to ship.
Made to Order vs. Pre-Made
Check a listing carefully to understand if a product is pre-made and ready to ship or if the product is ordered before it’s handmade.
Both are handmade but the pre-made is shipment ready while the made-to-order products take up to 2 weeks to be created for you.
Look for the following image if a product is ready for shipment immediately:
HANDMADE DISCLAIMER
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The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order. This does not include prints or tshirts.
Care for your new product(s) by:
* For all metal jewelry pieces, it is best to store these items wrapped in a silver cloth or stored with a small anti-tarnish square. You can clean them gently with baking soda or toothpaste and a soft toothbrush or with a silver cloth.
- For resin jewelry please keep in a dry dark place, Long exposure to sunlight can cause these pieces to slightly yellow.
* For cloth items, dry clean only.
Your product(s) can be damaged if:
* TOO MUCH PRESSURE IS APPLIED TO THE JEWELRY
* LEFT OUT IN THE SUN FOR RESIN AND CLOTH ITEMS
* MACHINE WASHED
Size chart (if applicable)
Please use our size chart to prevent errors in ordering.
SIZE CHART
Custom orders
We always love creating new products from scratch.
Please contact us for a quote.
CONTACT
Custom orders can have a lengthier processing time.
Ask us for details.
SHIPPING
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Our company ships through the following carriers
* CANADA POST
International shipping (if applicable)
We happily support and love our international customers.
We ship all International products through CANADA POST.
CymberRain is not responsible for duty or brokerage fees for international shipping.
These charges come from your country during importation of your package.
Cost calculations
We do our best to apply fair shipping costs to each order.
* We offer free shipping on all orders over $50
RETURNS
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Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Personalized and/or customized goods are exempt from being returned unless the product arrives defective.
Additional non-returnable items:
* Gift cards
* T-shirts
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at admin@cymberrain.com
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at diane@cymberrain.com and send your item to:
CymberRain by Diane Cransac
14-2655 Rue Moreau
Montreal H1W 2M9
CANADA
Shipping
To return your product, you should mail your product to:
CymberRain by Diane Cransac
14-2655 Rue Moreau
Montreal H1W 2M9
CANADA
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.